Terms of service

TABLE OF CONTENTS
Section 1: Definitions
Section 2: Contact with the Seller
Section 3: Technical Requirements
Section 4: Purchases in the Store
Section 5: Payments
Section 6: Order Fulfillment
Section 7: Right of Withdrawal from the Contract
Section 8: Exceptions to the Right of Withdrawal from the Contract
Section 9: Complaints
Section 10: Personal Data
Section 11: Reservations
Attachment No. 1: Sample Withdrawal Form

Section 1: DEFINITIONS

Business Days – days from Monday to Friday, excluding public holidays.
Consumer – an individual making purchases in the Store, as defined by the Civil Code.
Buyer – an individual, legal entity, or organizational unit making purchases in the Store.
Terms and Conditions – this document outlining the rules for using the Store.
Store – the online store “Płomień” operated by the Seller at https://plomien.eu
Seller – Weronika Wolińska

Section 2: CONTACT WITH THE SELLER

Mailing Address: Śliczna 2, 56-320 Krośnice
E-mail: contact@plomien.eu
Phone: +48 506 000 105

Section 3: TECHNICAL REQUIREMENTS

To use the Store, the following are required:

A device with Internet access,
A web browser supporting JavaScript and cookies,
An active e-mail account.

Section 4: PURCHASES IN THE STORE

All prices in the Store are gross prices (including VAT).
The total order price includes the cost of the goods and delivery charges (if applicable).
To make a purchase, add the selected products to the cart and follow the instructions on the Store’s website.
An order is placed upon confirmation of the order details and acceptance of the Terms and Conditions by the Buyer.
The sales contract is concluded at the moment the order is placed.
Confirmation of the concluded sales contract will be provided to the Consumer on a durable medium.

Section 5: PAYMENTS

The Buyer may choose one of the available payment methods:
• via the SureCard payment platform (to pay with card, Apple Pay or BLIK)
In the case of prepayment, the Buyer is obliged to complete the payment within 1 business day of placing the order.
Some payment methods may require immediate settlement of the amount due after placing the order.
The Buyer agrees to receive electronic invoices, and this consent may be withdrawn at any time.

Section 6: ORDER FULFILLMENT

The Seller undertakes to deliver goods without defects.
The order fulfillment time is specified in the product description.
Order processing begins after the payment has been received, if the Buyer has chosen prepayment.
If the order includes products with different processing times, the order will be shipped at the latest possible time.
Delivery is made within Poland and is carried out according to the method chosen by the Buyer: courier or personal collection.
Delivery costs depend on the weight and size of the package as well as the delivery method.

Section 7: RIGHT OF WITHDRAWAL FROM THE CONTRACT

The Consumer may withdraw from the contract within 30 days without providing a reason, subject to Section 8 of these Terms and Conditions.
The withdrawal period runs from the day the Consumer receives the goods.
To exercise the right of withdrawal, the Consumer must inform the Seller (e.g., via e-mail) of their decision.
The Consumer may, but is not obliged to, use the withdrawal form provided as an attachment to these Terms and Conditions.
The Seller will refund the payment within 14 days of receiving the returned goods.

Section 8: EXCEPTIONS TO THE RIGHT OF WITHDRAWAL FROM THE CONTRACT

The right of withdrawal does not apply to the Consumer in relation to contracts:

for the provision of services, if the Seller has fully performed the service with the Consumer’s consent,
for the delivery of goods made according to the Consumer’s specifications,
for the delivery of goods liable to spoil quickly,
for the delivery of audio or video recordings in sealed packaging, once unsealed.

Section 9: COMPLAINTS

The Buyer has the right to complain about defective goods under the provisions of the Civil Code concerning warranty of quality.
Complaints should be sent to the address provided in Section 2.
In the case of a justified complaint, the Seller bears the cost of returning the goods.
Complaints regarding the operation of the Store may be submitted via e-mail to the contact address provided in Section 2.

Section 10: PERSONAL DATA

The Seller is the data controller for the personal data of Buyers.
Details regarding the processing of personal data are available in the Privacy Policy on the Store’s website.
Providing personal data is voluntary but necessary to execute the sales contract.
The Buyer is entitled to rights related to the processing of personal data, such as access, correction, deletion, transfer, and the right to object to the processing.

Section 11: RESERVATIONS

It is prohibited to provide content of an unlawful nature.
Each order placed in the Store constitutes a separate sales contract and requires acceptance of these Terms and Conditions.
All contracts are concluded in the Polish language.
In the event of a dispute with a Buyer who is not a Consumer, the competent court will be the court having jurisdiction over the Seller’s registered office.
The provisions concerning goods apply accordingly to digital content.

Attachment No. 1: Sample Withdrawal Form

Location, Date: …………………

Weronika Wolińska
Śliczna 2, 56-320 Krośnice

Statement of Withdrawal from a Distance or Out-of-Store Contract

I, …………………………… (Consumer’s first and last name), hereby inform that I am withdrawing from the sales contract concluded on ………………… concerning the following goods: …………………………………
Date of receipt of the goods: ……………………………
Consumer’s address: …………………………………
Consumer’s signature: ………………………………