Shipping policy

SHIPPING POLICY
Last updated: 26 September 2026

1. Orders placed in the Płomień store are fulfilled by Weronika Wolińska, a natural person carrying out unregistered activity under Polish law, ul. Śliczna 2, 56-320 Krośnice, Poland.

2. Orders are normally prepared for dispatch within 1–3 business days after payment is recorded or authorised, unless a different time is stated on the product page.

3. Available countries, carriers, delivery methods, costs and estimated delivery times are displayed at checkout before the order is placed. Delivery is available only to destinations offered at checkout.

4. After dispatch, the Customer will receive confirmation and a tracking number if one is available for the selected method.

5. Unless otherwise agreed, the order will be delivered no later than 30 days after the contract is concluded. The Seller will notify the Customer by email of any material delay.

6. The Seller bears the risk of accidental loss of or damage to the goods until they are handed over to the Customer or a person designated by the Customer. This does not apply where the Customer independently chose a carrier not offered by the Seller.

7. If a parcel is lost or damaged, please contact contact@plomien.eu. Reporting the damage to the carrier or preparing a damage report may help resolve the matter, but it does not limit the Consumer's statutory rights.

8. If a parcel is returned because the Customer provided an incorrect address or did not collect it on time, the Seller will contact the Customer regarding reshipment. The Customer may be charged the reasonable cost of reshipping where the return was attributable to the Customer.

9. For deliveries outside the European Union, any customs duties and import taxes are charged in accordance with the law of the destination country and are disclosed or collected as appropriate for the selected sales and delivery method.