Terms of service

PŁOMIEŃ ONLINE STORE TERMS AND CONDITIONS
Last updated: 26 September 2026

1. GENERAL PROVISIONS
1. The Płomień online store, available at https://plomien.eu, is operated by Weronika Wolińska, a natural person carrying out unregistered activity under Polish law, address: ul. Śliczna 2, 56-320 Krośnice, Poland, email: contact@plomien.eu, phone: +48 506 000 105 (the “Seller”).
2. These Terms govern use of the Store, placing and fulfilling orders, delivery, payment, withdrawal and complaints.
3. To use the Store, a device with internet access, a current web browser and an active email address are required. Technical cookies are necessary for the cart and order process.
4. It is prohibited to submit unlawful content through the Store or to use the Store in a way that disrupts its operation.

2. PRODUCTS AND PRICES
1. Product information, including main characteristics and prices, is provided on product pages.
2. Prices are final consumer prices and are shown in the currency applicable to the selected market. Delivery costs and other charges are disclosed no later than before the order is placed.
3. Colours displayed on a screen may differ slightly from the actual product due to device settings. Handmade production may result in small natural differences between individual items, provided that they do not affect conformity with the contract.

3. ORDERS AND CONCLUSION OF THE CONTRACT
1. The Customer selects a product, adds it to the cart, provides the details needed to fulfil the order, selects delivery and payment, and places the order using a button clearly indicating the obligation to pay.
2. Before placing the order, the Customer can review and correct the data entered and is shown the total price.
3. After the order is placed, the Customer receives confirmation that it has been received. The sales contract is concluded when the Seller sends confirmation that the order has been accepted for fulfilment.
4. If fulfilment is impossible, in particular because a product is unavailable, there is an obvious pricing error, or payment is not authorised, the Seller will promptly inform the Customer and refund any payment received. This does not limit the Customer's statutory rights.

4. PAYMENTS
1. Available payment methods are displayed at checkout.
2. Payments are processed by third-party payment providers under their terms. The Seller does not receive full payment-card details.

5. DELIVERY
1. Available countries, methods, costs and estimated delivery times are shown at checkout before the order is placed.
2. Orders are normally prepared for dispatch within 1–3 business days after payment is recorded or authorised, unless the product description states otherwise.
3. Unless otherwise agreed, goods will be delivered no later than 30 days after the contract is concluded.
4. The Seller bears the risk of accidental loss of or damage to the parcel until it is handed over to the Customer or a person designated by the Customer. This does not apply where the Customer independently chose a carrier not offered by the Seller.
5. Delivery details are set out in the Shipping Policy.

6. WITHDRAWAL AND COMPLAINTS
1. A Consumer has a statutory right to withdraw from a distance contract within 14 days. The Seller voluntarily extends this period to 30 days.
2. Detailed rules on withdrawal, refunds, exceptions and complaints concerning lack of conformity are set out in the Returns and Complaints Policy, which forms part of these Terms.
3. The Seller is liable for lack of conformity in accordance with the Polish Consumer Rights Act and responds to complaints within 14 days.

7. ELECTRONIC SERVICES
1. The Seller provides free electronic services enabling users to browse the Store, use the cart, place an order, send a message through the contact form and—after separate consent—receive the newsletter.
2. Browsing and cart services end when the page or session is closed. Newsletter subscriptions can be cancelled at any time using the link in a message or by contacting the Seller.
3. Complaints about electronic services may be sent to contact@plomien.eu. The Seller will review them within 14 days.

8. PERSONAL DATA AND COOKIES
The processing of personal data and use of cookies are described in the Privacy Policy. Necessary cookies are used to operate the Store; analytics and marketing cookies are used only in accordance with the user's consent choices.

9. OUT-OF-COURT DISPUTE RESOLUTION
1. After the complaint procedure has been exhausted, a Consumer may use out-of-court dispute resolution, including assistance from a municipal or district consumer ombudsman or the competent Provincial Inspectorate of Trade Inspection in Poland.
2. Information on available assistance is available at https://prawakonsumenta.uokik.gov.pl.

10. FINAL PROVISIONS
1. Contracts are governed by Polish law, but this choice does not deprive a Consumer of protection granted by mandatory provisions of the country of the Consumer's habitual residence.
2. Consumer disputes are heard by courts competent under applicable law. These Terms do not impose exclusive jurisdiction of the court at the Seller's address.
3. Amendments apply to orders placed after they enter into force and do not affect acquired rights.

APPENDIX — MODEL WITHDRAWAL FORM

Addressee: Weronika Wolińska, Płomień, ul. Śliczna 2, 56-320 Krośnice, Poland, contact@plomien.eu

I/We hereby give notice that I/We withdraw from the contract of sale of the following goods: ........................................

Date of contract / receipt: ........................................

Name of Consumer(s): ........................................

Address of Consumer(s): ........................................

Signature of Consumer(s)—only if this form is submitted on paper: ........................................

Date: ........................................